How to Fix Life360 Not Connecting

Life360 is a social media app designed primarily for families. A great location tracking tool that lets you know where your loved ones are and if they are safe.

But what do you do if you can’t connect to the app? This article will explain the probable causes and provide tips and tricks to help you resolve the problem.

Quick Fix for Life360 That Can’t Connect

Life360 may not be able to ensure a reliable connection. When this happens, follow the steps below to reset the connection and get the app working again:

1. Tap the Life360 icon to launch the app on your phone.
   
2. Scroll to the bottom of the screen and tap the gear icon to open “Settings.”
   
3. Select “Sign Out” from the drop-down menu that appears.
   
4. Turn off your phone for at least five minutes, turn it on, and log in to your Life360 account.
   

Life360 Troubleshooting

Connection errors are likely to appear on your phone from time to time when you use the Life360 app. These are some of the reasons why Life360 may not be able to connect to your phone.

Low battery

Many phones tend to automatically go into sleep mode when the battery is low. This disrupts the proper functioning of the Life360 application. You can try charging the battery or plugging it into a power source before logging into the app again to check if the issue is resolved.

Bad network and cell signal

Life360 connectivity issues do not always arise from the app itself, but from external factors such as insufficient mobile data, poor cellular signal, and unstable Wi-Fi network. You can fix this problem by getting more mobile data or resetting your Wi-Fi network. However, not much can be done if the problem is due to being in an area with poor connectivity.

Sign in to Life360 on multiple devices and change phones

This is one of the most common reasons why Life360 won’t connect. Because the app allows you to log in to more than one device at a time, it may generate inaccurate location alerts. To avoid this issue, Life360 automatically logs you out when you log in on more than one device.

You can fix this issue by following the steps below:

1. Sign out of your Life360 account on the device you want to use and sign in to Life360 on your old device.
   
2. Open “Device Settings”.
   
3. Select Life360 from the menu.
   
4. If you’re using Android, tap “Permissions” and then turn on “Location.” For iPhone users, select “Location”, tap “Always” in the “Allow location access” section.
   
5. Sign out of Life360.
   
6. Then sign back in on the device you want to use.
   
7. Tap the “Sign Up” button to update your location in Life360.
   

If you lost your phone or don’t have access to your old device, the following method offers the perfect solution.

1. Select “Forgot Password” on the Life360 login screen or paste this link in your browser.
   
2. Sign out of Life360 and turn off your phone for at least 5 minutes.
   
3. Log in to Life360 again and tap the “Sign Up” button to update the location.
   

Additional troubleshooting options to help fix Life360 when it can’t connect

Force stop Life360

Force stopping an app is known to help resolve issues that affect the smooth functioning of the app. Below steps will help on Android:

1. Tap “Settings.”
   
2. Select “Applications.”
   
3. Scroll down the app menu and select Life360.
   
4. Tap the “Force Stop” button
   

If you are using an iPhone;

1. Open the “Application Switcher”.
2. Swipe right or left to locate the Life360 app.
   
3. Swipe up to “force close” Life360.
   
4. Go to the home screen and restart the app.
   

Clear app cache

Connectivity issues may arise due to cached files within the application. It is important to clear the Life360 cache to help determine if the issue is caused by it.

Update your software

Always check your Google Play Store or App Store for pending updates. Outdated software is likely to affect the smooth functioning of the Life360 app. Run any pending updates and restart your phone before launching Life360 again to check if the issue is resolved.

Note: If all these troubleshooting options do not work, you should contact Life360 customer support. You can contact Life360 customer service here: Live chat support

Frequent questions

Can Life360 accurately provide your location information if your phone turns off?

No. Your phone’s global positioning system turns off automatically when your phone is not on. This means that it can no longer track your location. However, Life360 will still show your last location before your phone rang.

Can you hide your location in Life360?

Yes, there are 4 methods you can use to hide your location in Life360:

1. Identity theft

Phishing involves using third-party apps to enter a made-up location and pin it to the Life360 app. You may want to do this if you feel your safety is being threatened. That said, turning off real-time updates is risky. Make sure you consider everything carefully before installing these third-party apps.

2. Use a disposable phone

Although this is an expensive option, it is more reliable than spoofing. Buy a phone and set up Life360 before removing it from your primary phone. Place it in a predetermined location and go about your business. You can come back later when you feel more confident by sharing your location on Life360.

3. Set up the mock location app on your phone

You can set up a mock location app through your phone’s “Developer Settings”. However, the setup process is quite complex.

4.Disable location sharing

Turning off location sharing is also a good way to hide your location in Life360. But you should always remember that tapping the “Register” button will automatically update your location in Life360 even when location sharing is disabled. Location sharing will also be automatically enabled if you press the “Help Alert” button in your Life360 circle.

Does Life360 tell people that you’ve turned off your mobile data or GPS?

Yes, your location will appear as “Paused” when you turn off your data and GPS. As such, your Life360 circle will know that you turned off your location tracking on purpose.

Does Life360 notify you when someone tries to track your location?

No. Location tracking in Life360 is typically done in the background.

Play real life detective with Life360

Life360 ensures that you can always keep an eye on your loved ones. However, poor connectivity issues are not uncommon when using this software. The most likely reasons are changing phones, low battery, poor network and cellular signal, and logging in on multiple devices.