The time-saving convenience that Instacart offers makes it one of the most successful grocery delivery services available. However, not all businesses are perfect and there may be times when there are problems with an order.
Are you an Instacart customer who has paid for less than satisfactory delivery? If so, you’re probably wondering how to get a refund.
Instacart has a refund policy if you have difficulties with your order. This article will show you the steps to follow to get a refund.
How to get a refund for an order
There may be several legitimate reasons why you want your money back. Fortunately, Instacart is willing to refund your funds immediately if you’re not satisfied with your order. Once you make a request, the process to issue your refund will begin immediately, but is subject to certain conditions such as:
- Your order contained spoiled or damaged items that cannot be used.
- Items that were charged to you are missing from your final receipt.
- The buyer made poor replacements that you did not request.
- Your order arrived late or much earlier than expected.
One requirement is that your refund request must be made within seven days of delivery or pickup. If you fall under these conditions, you can use the Instacart app or the Instacart website to do so. The app can be found at App Store (iOS) or Google Play (Android).
Follow these steps to request a refund through the Instacart app:
- Download the app if you haven’t already and launch it.
- Tap “Your Orders” at the top left of the screen.
- Choose “Get Help” for the order you want to be refunded.
- Select the problems you had with your order.
- Check to see if you were charged for the problem items.
- Please indicate the affected item(s).
- Tap “Refund.”
To request a refund for your order from Instacart website:
- Login to your account.
- Go to “Your orders” (3 horizontal lines at the top left).
- Click “Report a problem” on the affected order.
- Choose whether you want to adjust your tip and rating.
- Select “Report a Problem” and indicate the problem with your order.
- Please specify whether you have been charged for the items you wish to be refunded.
- Choose the affected items.
- Click “Refund” and then “All set.”
Instacart will send a confirmation email regarding your refund inquiry. Although Instacart processes your request immediately, the refund is not credited to your Instacart account. Instead, the funds are sent to your bank or credit card.
It may take 5-10 business days for your financial institution to deposit the money into your account. If you have not received your refund after 10 business days, please contact InstaCart Customer Service.
Same day refund for an order
Depending on the issue, you may qualify for a same-day refund. A refund must also be requested within 24 hours of your order being delivered.
Instacart generates a digital receipt for each transaction and you can quickly check if you received a refund on the same day as this receipt. You can check this transaction from your mobile app or website.
To open the digital receipt from the app:
- Select “Orders” (in the lower right corner).
- Tap the order you want to view in the order list.
- Choose “Receipt.”
To open the digital receipt from the website:
- Go to “Your Orders” (in the upper left corner).
- Select “View order details” on the entry you want to view.
- Tap “View Receipt” at the top of the page.
The bottom of the receipt will show the charges for the order. If you received the refund, you will see it at the bottom, along with a deduction from the bill total.
You can confirm the refund by verifying the indicated payment method. Look for the old charge to be changed to Instacart’s new total that reflects your refund.
You may need to contact Instacart Customer Service directly instead of using the app or website in certain situations. This includes:
- If you have received someone else’s order.
- Your refund is missing (and 10 business days have passed).
- There was a problem with the delivery driver.
- You want to delete your Instacart account completely.
To contact the company directly, call their Customer Service number. Or you can do a live chat by selecting “Get Help” at the bottom of any Help Center article.
How to Cancel an Instacart Subscription and Get a Refund for the Remaining Time
Maybe you’ve tried the Instacart Express Membership and decided it’s not for you. You can cancel your Instacart subscription in a few easy steps. The conditions for obtaining a refund for the remaining time will follow the cancellation instructions below.
Once you cancel Instacart Express, your membership ends immediately. Here’s how to unsubscribe from the Instacart app:
- Log in to your account.
- Select “Express Membership” from the menu at the top left of the screen.
- Tap “Cancel Membership” at the bottom of the page.
- Choose “Continue” and specify the reason for cancellation.
- Confirm by clicking “Cancel”.
You can still keep your free account with Instacart if you wish. However, you must call Instacart customer service to close your account permanently. Once the account is closed, you can delete the application from your device.
Here’s how to cancel your subscription from the Instacart website:
- Sign in to your Instacart account.
- Tap “Account” or your name in the top right corner.
- Select “Change my plan.”
- Choose “End Membership.”
- Click the “Continue to cancel” option.
The website will display your membership end date on the “Express” page. However, you have the option to receive a reminder three days before your membership is renewed. If you change your mind about canceling, you can continue with your plan.
How to get a refund for the remaining time
You can get a refund on your Instacart Express membership if you cancel within the first 15 days after paying for the subscription. The service will refund your full fee (monthly or yearly) if you have not placed an order.
Unfortunately, there are no membership refunds after 15 days of signing up. In this case, you will get free deliveries until the end of the billing period and must decline membership renewal at that time.
Be sure to cancel your subscription early if you are nearing the end of your Instacart Express membership and have decided not to renew it. If your membership automatically renews in error, you will need to request a refund within the 15-day period or wait until the billing cycle ends.
Buy the old fashioned way
During the COVID-19 pandemic, Instacart and other food delivery companies became the new normal way to shop for groceries in countless households. Its “contactless” delivery option gave people a measure of health security.
As the world begins to “open up” again, shoppers are beginning to flock to stores to shop the old-fashioned way again. However, since Instacart prioritizes providing good customer service, it remains a convenient shopping option for loyal customers.
