How to Fix Amazon Photos Not Backed Up

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• Android
• iPhone
• Device missing?

The Amazon ecosystem has much more than its online store and streaming service. If you have an Amazon account, you can access 5 GB of free cloud storage space to save your photos and videos. This service is ideal for keeping a backup of your favorite media. However, like backup services in general, sometimes data does not sync properly.

Continue reading to learn how to resolve backup issues on Amazon Photos.

Amazon Photos not backing up to an Android device

If your Amazon Photos are not backed up, the auto-save feature may not be enabled or there may not be enough storage space in your Amazon Photos account. Here are the steps to enable autosave, check your storage space, and delete photos from your account if necessary to increase storage space.

Enable auto save

The auto save feature will automatically save photos and videos to your Amazon Photos account. Here’s how to enable it or verify that it is enabled.

1. Launch the “Amazon Photos” app.
   
2. Sign in to your Amazon account and then tap “OK.”
   
3. When prompted, tap the “Allow” option to access your photos and videos.
   
4. Press the “More” option in the lower right corner.
5. Choose “Settings” and then “Auto Save.”
   
6. Make sure the switches next to the “Photos” and “Videos” options are enabled.
   

View used and available storage space

You can check if your Amazon Photos account has enough storage space. That is how.

1. Launch “Amazon Photos” and go to the “Your Storage” page.
   
2. Press the “View usage details” option.
   

A popup window will show your:

• Free space
• Videos use
• Use of photos
• File Usage
  

Delete photos from your Amazon Photos account

You’ll get 5GB of storage space to back up your Amazon photos. If you need to free up some space, follow these steps.

1. Access the “Amazon Photos” application.
   
2. Press and hold the photo you want to delete until the check mark appears.
   
3. To choose more photos or videos, tap once on each one. Or, to deselect an item, tap it again.
4. Access the three dots icon, then choose “Move to Trash.”
   
5. Choose “Amazon Photos” to delete them only from your Amazon Photos account.
6. Press “Move to Trash.” Items deleted from your Amazon Photos account will be moved to your Trash folder.
   

Amazon Photos does not backup on iPhone

If your Amazon Photos are not backed up, the auto-save feature may not be enabled or there may not be enough storage space in your Amazon Photos account. Follow these steps to turn on auto-save, view your available storage space, and delete photos from your account.

Enable auto save

The auto-save feature automatically saves your photos and videos to your Amazon Photos account. Follow these steps to verify that it is enabled.

1. Open the “Amazon Photos” app.
   
2. At the top left, tap the Smile icon.
   
3. Press the three dots icon in the center-right.
   
4. Select “Enable Auto Save.”
   
5. From the “Auto Save” menu, turn on “Save” to automatically save your photos and videos.
   

View used and available storage space

Your Amazon Photos account has 5 GB of storage space. Follow these steps to check if your account still has enough space.

1. Launch “Amazon Photos” and go to the “Your Storage” page.
   
2. Press the “Manage” option.
   

A pop-up window will show you your:

• Free space
• Videos use
• Use of photos
• File Usage

Delete photos from your Amazon Photos account

If you need to free up storage space, here’s how to do it.

1. Open the “Amazon Photos” app.
   
2. Press and hold the photo you want to delete until the check mark appears.
   
3. To select more photos or videos, tap once on each one. Or, to deselect an item, tap it again.
   
4. Then tap “Trash.”
   
5. Choose “Amazon Photos” to delete them only from your Amazon Photos account.
6. Choose “Move to Trash.” Items deleted from your account will go to your Trash folder.
   

Frequent questions

Does Amazon automatically back up photos?

Amazon Photos doesn’t sync automatically. You can manually select which photos you want to upload to your account or turn on auto-save in “Settings” to ensure the photos you take are backed up automatically.

Can I delete photos from my phone after uploading them to Amazon Photos?

You can delete unwanted photos from your device only by using the Amazon Photos app. That is how:

1. Access “Amazon Photos”.

2. Press and hold the image you want to delete until the check mark appears.

3. To select more photos or videos, tap each one once. Or, to deselect an item, tap it again.

4. Tap the three-dot menu icon and then choose “Move to Trash”.

5. Choose “Your device” to delete photos from your device only.

6. Press “Move to Trash” to send the items to your Trash folder.

Does Amazon Photos have a limit?

Amazon Prime customers receive unlimited high-resolution photo storage and 5GB of video storage.

What is the difference between Amazon Drive and Amazon Photos?

Amazon Drive and Amazon Photos are secure cloud storage services. However, their characteristics differ. The main difference is that Amazon Photos is for photos and videos, while Amazon Drive is for the more common file types.

What is Amazon Photos image recognition?

The image recognition feature helps you easily find photos and organize your library. It also allows you:

• Automatically organize your photos based on who appears in them.

• Search for people, things or places.

• Create automatic memories to highlight your favorite moments.

• Get tips for organizing, sharing and printing your photos.

• Clean up the clutter in your photo library.

How do I fix problems uploading or downloading photos from Amazon?

If you’re having trouble uploading or downloading photos or videos, try the following common troubleshooting tips:

• Make sure you have a stable Internet connection.

• Make sure your photo or video meets the file requirements.

• Make sure charging over Wi-Fi or mobile data via auto-save is enabled.

• Make sure there is enough storage space available.

• If you are using a mobile device, make sure the files you are uploading are less than 2 GB; otherwise, use the Amazon Photos desktop app.

How do I fix Amazon Photo app errors?

Try the following common troubleshooting tips to fix the Amazon Photos app crashing, freezing, or not opening.

• Make sure you have the latest version of the application installed.

• Uninstall and then reinstall the application.

• Clear the app cache.

• Force close the application.

• Sign out of your Amazon Photo account, and then sign back in.

Why did my photo disappear from Amazon?

It could be that you are signed in to a different Amazon account. Check that you are on the correct account by signing out and signing back in.

Will deleting photos from my iPhone remove them from my Amazon Photos account?

Amazon Photos will not automatically delete your photos once uploaded and you will have to delete them manually.

Does Amazon upload hidden photos?

Yes, hidden photos are saved and backed up on Amazon servers. However, they will remain hidden in the main photo area.

Amazon Photos Now Supported!

By default, Amazon account holders have access to 5GB of free storage to help keep photos and videos secure, and media can be managed from the Amazon Photos app.

If your photos are not backed up to your Amazon Photos account, it could mean that the auto-save feature is not enabled. It could also be that you need to free up some storage space on your account. Either way, both scenarios can be resolved using the app.

Are your photos being backed up now? What did you do to solve it? Tell us what you like most about the Amazon Photos app in the comments below.