Connected to Wi-Fi but Internet does not work

Device links

• Android
• iPhone
• Chromebook
• Mac
• windows
• Device missing?

Having an Internet connection has practically become a necessity in our highly connected world. The inconvenience caused by a lost connection can be incredibly annoying, especially if you’re in the middle of an important task.

Below we will show you ways to fix the “connected to Wi-Fi but internet is not working” errors your devices may encounter.

Connected to Wi-Fi but Internet not working on iPhone

If you are using an iPhone and your router does not appear to be the source of the error you are experiencing, then it is possible that your device is to blame. Specific solutions for iPhone are as follows:

1. Turn Wi-Fi on and off on your iPhone. If the cause of the error is a software problem, a quick reconnect may resolve it. You can do this by:
   1. Open the Settings app to see the menu.

      

   2. Tap Wi-Fi.

      

   3. Tap the Wi-Fi button to turn it off.

      

   4. Wait a minute or two, then tap the switch to turn it back on.

      

   5. Open your Internet browser to see if it connects.
2. Turn airplane mode off and on. Similarly, enabling Airplane mode resets all your network connections. Turning it off and on may solve your problem. To do this:
   1. Open your Settings or Control Center.

      

   2. Tap Airplane mode to activate it. Wait a minute or two.

      

   3. Tap Airplane Settings again to turn it off.

      

   4. Try connecting to the Internet.
3. Reset your Wi-Fi network connection. Another way to try to reset your network connection is to make your device forget the current connection and then enter the information again. However, before you do this, make sure you know both your network name and password. If you are sure you have them, do the following:
   1. Open your Settings app.

      

   2. Tap Wi-Fi.

      

   3. Find the name of your current Wi-Fi and then tap it.

      

   4. Tap Forget this network and then accept the confirmation message.

      

   5. Tap your Wi-Fi name in the list of available networks. Enter the network password and then tap connect.

      

   6. Try opening a web page to see if you have recovered your Internet connection.

If none of the solutions mentioned above work, see the section at the end of this article titled ”Solutions available for all devices.

Connected to Wi-Fi but Internet not working on an Android device

Although under a different operating system, trying to reset the Internet connection on an Android device is quite similar to doing so on an iPhone. The methods applicable to an iPhone listed above can also be used on an Android.

Connected to Wi-Fi but Internet not working on Windows 10 PC

If you are using a Windows 10 PC, there are several ways to check if your computer is experiencing an error. These solutions are:

1. Running the Windows Network Troubleshooter. Windows 10 has a built-in app to try to resolve network issues automatically. To run the troubleshooter, do the following:
   1. Click the Windows Start icon in the left corner of your screen.

      

   2. Click Settings.

      

   3. Click Network and Internet.

      

   4. Click Network Troubleshooter.

      

   5. Follow the instructions given.

      

2. Reconnect to your Wi-Fi network. Similar to the mobile solutions provided above, you can let your PC forget the network connection and then reconnect it. Please note that you must know the network password before attempting to do this; Otherwise, you may not be able to connect to the network again. You can do this by:
   1. Click the Wi-Fi Network icon in the system tray.

      

   2. Find your current network name and then right-click on it.

      

   3. Choose Forget from the pop-up menu.

      

   4. Click on the Wi-Fi network icon again.

      

   5. Find the name of your Wi-Fi and then click on it.

      

   6. Click Connect and then enter your password.

      

   7. Try opening your internet browser to see if the method worked.

      

3. Restart your PC. Sometimes the error is on your device and not your operating system. Restart your computer using any safe method you know.

If none of these solutions seem to work, see the If none of the solutions mentioned above work, see the section at the end of this article titled “Solutions available for all devices.”

Connected to Wi-Fi but Internet not working on a Mac

If you are having Wi-Fi issues on a Mac, you may want to check out the following solutions:

1. Reset your Wi-Fi network connection. Similar to the methods already described above, resetting the network connection may do the trick. As mentioned, before trying this, make sure you know your network password. This method is done by:
   1. Click on your Apple Menu and then choose System Preferences from the drop-down list.

      

   2. Click Network.

      

   3. In the sidebar, click Wi-Fi.

      

   4. Choose Advanced at the bottom right of the window.

      

   5. Find your current Wi-Fi connection in the list and then press the minus button to delete it.

      

   6. In the window that appears, click OK, then click Apply.

      

   7. On the network page, find your network name and then click on it.

      

   8. Enter your password to log in again.

      

2. Correct your Mac’s time and location settings. The Mac has the strange quirk of experiencing network errors when using the wrong time and location. To fix this issue, do the following:
   1. Open System Preferences from your Apple Menu.

      

   2. Click Date and time.

      

   3. Click Time Zone.

      

   4. Select the check box for Set time zone automatically.

      

   5. If your Mac chooses the wrong time zone, return to System Preferences.

      

   6. Click Security and privacy.

      

   7. Click Privacy.

      

   8. In the sidebar, click Location Services.

      

   9. Turn on Enable location services.

      

3. Check out solutions for all devices below

Connected to Wi-Fi but internet not working on a Chromebook

If you are using a Chromebook and are having trouble connecting to the network despite being able to connect to the network, you can troubleshoot the issue as follows:

1. Disconnect and reconnect to the Wi-Fi network. Often a simple reconnection can fix the problem. This is done by:
   1. By clicking on the Wi-Fi network icon at the bottom right of your device.

      

   2. Find the name of your Wi-Fi network and then click the button to turn it off.

      

   3. Open the network menu again to reconnect to your network.

      

2. Reset your network connection. Similar to the solutions already provided for other platforms above, you can reset the entire connection by forgetting the Wi-Fi network and then re-entering the password. Remember to write down the network password before doing this.
   1. Click on the Wi-Fi network icon in the lower right corner.

      

   2. Click the gear icon in the pop-up menu to open Settings.

      

   3. Click the name of your current Wi-Fi network.

      

   4. Click Forget.

      

   5. Again on the network tab, wait for your Chromebook to detect your Wi-Fi and then click on the name.

      

   6. Click Connect, then enter the password.

      

   7. Try opening your browser to see if you can connect to the network.

      

Connected to Wi-Fi but Internet not working on an Amazon Firestick

If your Amazon Firestick connects to your Wi-Fi network, but can’t connect to the Internet, then, at least most of the time, it’s a router issue. A hardware issue on the Amazon Firestick means that it wouldn’t be able to connect to the Wi-Fi network in the first place. Check your router by referring to the Solutions available for all devices section provided below.

Connected to Wi-Fi but Internet not working on a Roku device

Just like the Amazon Firestick, if your Roku device easily connects to your Wi-Fi network but still can’t get an internet connection, then it’s likely an issue with the router. Check out the methods provided for all devices below.

Connected to Wi-Fi but Internet not working on a PS4

If your PS4 is the only device on your network that is not connecting to the Internet, then it may be a software error on the part of your console. You can try to reconnect your PS4 to the network as follows:

1. While on the PS4 home screen, scroll up to open the icon menus and select Settings.

   

2. In the menu, scroll down until you see Network and then select it.

   

3. Select Set up Internet connection.

   

4. From the menu, choose Use Wi-Fi.

   

5. Choose Easy.

   

6. In the list, find your network name and then select it. Re-enter your Wi-Fi password and then wait for your PS4 to reconnect.

   

7. Try going online to see if the problem has been resolved.

If devices other than your PS4 are having trouble connecting, then it is a router issue. See Solutions available for all devices as below.

Connected to Wi-Fi but the Internet is not working on an Xbox One

If the only device that can’t connect to the Internet is your Xbox One, your console’s networking software may be experiencing an issue. You can fix the problem as follows:

1. On your Xbox controller, press the Xbox button to open the menu. Choose Settings.

   

2. In general, choose Network.

   

3. Choose Set up wireless network.

   

4. Select Add wireless network or find the name of your Wi-Fi network in the list and then select it.

   

5. Enter your network password when prompted.

   

6. Try going online to see if the reconnection worked.

If your Xbox isn’t the only device not connecting, it’s most likely an issue with your router. Check out the solutions for all devices below to find a way to fix the problem.

Solutions available for all devices

If your device is connected to your Wi-Fi but won’t connect to the Internet, here are some reasons why, along with solutions that apply to all devices.

Reset your router connection

If the problem occurs with all devices connected to your Wi-Fi network, there is a good chance that the router is having problems. Just because your device is connecting to your router doesn’t mean the router itself is connecting to the Internet.

You can try to fix these problems by restarting your router or unplugging it for about a minute or two before turning it back on. The first method resets your connection in case the problem is just a glitch, the second restarts the power cycle to reset the entire system.

Check with your Internet provider

If restarting your router doesn’t work, then the problem may be with your Internet provider. If you know your provider’s contact information, it’s a good idea to find out if there is an outage in your area. If your internet loss is not limited to just your home, then the cause could be server errors on your part or broken cables. These problems are usually fixed as soon as they are reported, so informing your provider is a good idea anyway.

Avoid frustration and conclude

Not being able to connect to the Internet when your device is clearly connected to the Wi-Fi network can be a very annoying problem. Knowing how to deal with it when such circumstances arise can save you headaches and frustrations.

Do you know any other ways to fix the “connected to Wi-Fi but Internet is not working” error that are not mentioned here? Share your thoughts in the comments section below.