For those who continue to receive the “Unable to receive email, connection to server failed” on your iPhone, iPad, and iPod touch, there are several ways to fix this problem. This error occurs when iOS devices try to retrieve new emails, especially from the Microsoft Exchange server, and return the error message. “Unable to receive mail. Connection to server failed.”
It is normal in iOS 9, iOS 8, iOS 7 and iOS 6 for Apple devices such as iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5 and iPhone 4s and most iPads running iOS 6 and higher. The following are several different methods that should help you fix this connection issue for your Apple device.
First, backup your iPhone
Whether you use iCloud or some other system, back up your iPhone, which is a good idea before making changes to an iPhone, iPad, or any other device.
Possible Solution 1: Re-enter account logins (usernames) and passwords
Sometimes this problem can occur to your iPhone or iPad after you have changed your email password.
On your iOS device, follow these steps to re-enter your email account username and password:
- Gonna Settings.
- Scroll down and tap Mail.
- Choose Accounts.
- Tap the account in question.
- Select Delete account and confirm with Delete from my iPhone.
- return to the Accounts page and select Add Account.
- Choose your account provider and sign in.
- Click Save to end.
Then go to your mail client and try to view your mail. It should update your mailbox, including showing your most recent messages. Give this process a few minutes to work. Closing and then reopening your email client is a good way to refresh it.
Possible Solution 2: Change Microsoft Exchange Security Settings
If you are the administrator of the Microsoft Exchange server, you can adjust the settings or ask the administrator to do it for you.
- Open Active Directory and computer users.
- Then in the top menu click View > Advanced Features.
- Now, find and right click on the errored email account and choose Properties.
- Then choose Security eyelash.
- Then click Advanced.
- Select the check box Include permissions inheritable from the parent of this object..
Possible Solution 3: Change Password Settings
Change the password for your Microsoft Exchange email account or Yahoo account and test again to make sure the connection is now working.
Other methods
- Turn off iCloud and backup all your email accounts and then reset the password.
- Allow Airplane mode in settings and then disable it, this sometimes fixes the error.
- Delete the account with problems. Next, create the account again as a new account; Sometimes simply recreating the account fixes the problem.
- Try changing the Days of mail to sync field to Unlimited.
- Reset your network settings by going to Settings > General > Reset > Reset Network Settings. Note: Resetting network settings will reset ALL of your device’s network settings, so this should not be your first choice as a method for resolving email issues that arise.
Email received
Hopefully, this article helped you resolve the “Cannot receive email” issue. Server connection error” on your device. If you found this article helpful, you might also like this article on how to clear cache on iPhone 8 and iPhone 8 Plus.
Have you solved an email problem like this on an iPhone or iPad? If so, tell us how you did it in the comments below.
