How to change a password on RingCentral

If you are a RingCentral user, you may want to change your password. Maybe you have security concerns or just want to choose a password that’s easier to remember. Whatever the case, you’ll be pleased to know that it’s a relatively simple process.

This article explains how to change or reset your RingCentral password.

RingCentral Password Change

To change your RingCentral password successfully, you need to follow certain steps. This can be done by the user or the administrator depending on the circumstances.

1. Open the RingCentral mobile app.
2. Select “Profile Picture.”
   
3. Click “Extension Settings.”
   
4. Select “User Information” and then “User Password.”
5. Select “Continue” at the top.
6. You will be prompted for an option to enter “User Password.” Enter the current password, and in the next box, enter “New Password.”
7. Enter your PIN (for RingCentral account).
8. Tap “Save.”

Your password should now be changed.

Change team member password

If you are an administrator and someone reports a problem with their account, you should change their password to reassure them. This is how you do it:

1. Sign in to your administrator account on RingCentral.
2. Choose your profile photo.
3. Select “Phone System” located under “Extension Settings.”
4. Select “Users” and select the name of the person who needs to reset or change their password.
5. Select “User Information.”
6. Choose “User Password.” The user receives a random password via email if a Generate Random Password policy exists. This can be used to access the account.
7. Enter the current and new password in the appropriate boxes if a random password policy is not generated.
8. Provide any other information that is necessary. This can be obtained from the user. Click Save.”

Your password will override all other logins and will have been successfully changed.

Unlock user accounts

Too many login attempts with an incorrect password will lock your RingCentral account. An administrator can help users unlock their accounts.

1. Open the management application and select “Users”.
2. Find the Show drop-down menu and set it to “Blocked.”
3. Find the user you want to unblock, and in their row, select the red blocked icon.
4. This will redirect you to a confirmation window where you will need to click “Yes.”

Set the user’s password

Administrators can also configure the passcode.

1. Open the management application and select “Users”.
2. Find the user profile you are targeting and then click to open it.
3. Click on the “Access Keys” option and then “Edit.”
4. Click “Generate New Password.”
5. On the resulting page, select “Show secret key” and “Copy.”
6. The secret key must then be pasted into a file. Save the file to a safe location. The key can now be shared with the user.
7. Select “Done.”

If the user loses the secret key, they must generate another access key.

Reset the user’s MFA secret

Administrators can also reset the user’s multi-factor authentication (MFA) secret. MFA is used to maintain account security.

1. Select “Users” in the administration application.
2. Select the “User Profile” you want to modify and open it.
3. Select “Delete MFA Secret.”

Note: If you have a master administrator in your organization, you should never enable MFA for any reason. If you lose your device or secret, you can only reset it by contacting RingCentral contact center support to file a ticket.

Change a forgotten password

Changing your password while you still remember it is relatively easy. If you forget, the account is blocked. If that is the case, you can choose the “Forgot my password” option. Your password can be reset as an administrator or in the app.

1. Navigate to the home page and select the “Sign in button” at the top.
2. Select “I forgot my password.”
3. Enter your email or primary phone number” and “Extension Number”. The extension number is optional.
4. Select the “Reset” tab.
   
5. Answer the security question associated with your account.
   
6. Select “Submit.”
   
7. Sign in to your email address and look for the message from [email protected]. If it’s not in your main folder, check your spam folder.
   
8. Click the “Reset your password” button or the reset password link in the email.
   
9. Follow the instructions to set a new password and click “Save.”
   

Inability to log in

There are a few issues that could prevent you from logging into your RingCentral account:

• Unsupported Browser – If this is the problem, you need to switch to a supported browser. They include Firefox, Microsoft Edge, Safari and Google Chrome.
• Login Failed – This happens when your phone number, email address, or password doesn’t work. You could be using the wrong email or password. The password must be reset if it is forgotten. You should also double-check your phone number and email. If none of this works, contact your administrator.
• Account Deactivation: When you log into your account for the first time, you must confirm the account. This is done by clicking on the activation link sent by email. You can contact customer support. If your organization set up your account, they should send you a welcome email with a link to activate it.
• Disabled account: A disabled account could be due to being disabled by an administrator, payment issues, conflicting email addresses, validation issues, or too many unsuccessful login attempts.
• Account locked: When you try to log in incorrectly too many times, you may get locked out. Wait until you are allowed to try again with the correct information. Your account is locked for 1 hour when you make too many incorrect attempts. If you’re told the number, password, or email is wrong, your administrator can help. If the authenticator app cannot be accessed, contact RingCentral support or your company administrator.
• Account Validation Issues – This is a 2-step feature that adds a layer of security to your account. This generates a text message or email where you are sent a security code to verify that it is really you who is signing in. If you encounter an error message when using this feature, please contact your administrator.

Frequent questions

What if the email address is incorrect?

There are cases where you use an email but later discover that it is incorrect. If so, you must ensure that the direct extension number is entered correctly. If you can’t access your email, please contact support to help you change it.

You may be required to answer security questions. This is mainly to verify that you are the legit one.

Account owner. Correctly answering security questions helps you update your email.

What happens when an account cannot be verified?

If you are a RingCentral administrator and do not remember the answers to the security questions, you must submit a CCAF (credit card authorization form).

Strengthen your security at RingCentral

Changing your password on RingCentral is a great way to maintain control of your account. If you have concerns about security, changing your password can restore trust. Changing passwords helps you gain access to your account in case you forget your password.