How to delete a Monday account

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• Android
• iPhone
• Mac
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As an administrator of monday.com, you have many responsibilities. You need to manage your team and other users, as well as handle account security, billing, and a host of other issues. But if monday.com doesn’t completely suit your needs, do you know how to delete your account?

In this article, we’ll discuss how to delete an account with Monday on multiple devices, as well as provide helpful information on refunds and data retention.

How to delete an account on a PC

Please note that only the administrator can delete an account. Your team members will not be able to do so. Fortunately, this can be achieved relatively easily. To delete an account on a PC, follow the steps below:

1. Sign in to your monday.com account here.
   
2. Click on your profile photo.
   
3. Choose “Administrator” from the menu on the left side of the screen.
   
4. From the menu, select “Billing.”
   
5. Tap “Cancel my account” located at the bottom right of the screen.
   
6. Select the reason to cancel your account in the pop-up window.
7. Click “Cancel account.”
   
8. You will now have the option to freeze your account for 14, 30, 60 or 90 days. If you still want to cancel, select “Still want to cancel.”
9. To delete your account, press “Cancel plan renewal.”
   

Now you have successfully deleted your monday.com account on your PC.

How to delete an account on a Mac

You must be the administrator to delete your Monday account. Your team members will not be able to do so. To delete an account on a Mac, do the following:

1. Sign in to your monday.com account here.
2. Tap your profile photo.
   
3. From the menu, select “Administrator.”
   
4. Select “Billing” from the menu on the left side of the screen.
   
5. Tap “Close my account” located at the bottom right of the screen.
   
6. In the pop-up window, select the reason for canceling your account.
7. Click “Close Account.”
   
8. You will now have the option to freeze your account for 14, 30, 60 or 90 days. If you still want to cancel, select “Still want to cancel.”
9. To delete your account, press “Cancel plan renewal.”

Your Monday account has already been deleted.

How to delete an account on an iPhone

The administrator must delete their Monday account on an iPhone. Team members do not have access to do this. To delete an account on an iPhone, use the method described below:

1. Sign in to your monday.com account here.
   
2. Click on your profile photo.
   
3. Navigate to “Admin” in the menu on the left side of the screen.
   
4. From the menu, select “Billing.”
   
5. Tap “Close my account” located at the bottom right of the screen.
   
6. In the pop-up window, select the reason for canceling your account.
7. Then select “Close Account.”
   
8. You will now have the option to freeze your account for 14, 30, 60 or 90 days. If you still want to cancel, select “Still want to cancel.”
9. To delete your account, press “Cancel plan renewal.”

How to delete an account on an Android

Monday’s account administrator will have to be the one to delete the account. Your team members do not have the ability to do this. However, the administrator can achieve this in a few simple steps.

1. Sign in to your monday.com account here.
   
2. Click on your profile photo.
   
3. Choose “Administrator” from the menu on the left side of the screen.
   
4. From the menu, select “Billing.”
   
5. Tap “Close my account” located at the bottom right of the screen.
   
6. In the pop-up window, select the reason for canceling your account.
7. Click “Close Account.”
   
8. You will now have the option to freeze your account for 14, 30, 60 or 90 days. If you still want to cancel, select “Still want to cancel.”
9. To delete your account, press “Cancel plan renewal.”

Additional FAQs

What happens to my data when I delete my account?

Once your account has been deleted, monday.com will retain your data and it will remain available if you decide to reopen your account in the future. However, monday.com may delete your data at any time, so it is not guaranteed to be saved.

I want to cancel my account but I don’t want to lose my data. Is there a way to save it?

Yes, you can save your data by exporting it to a zip file. To do so, follow these instructions.

1. Click on your profile photo and select “Administrator”.

2. Select “General” from the right-side menu and tap the “Account” tab at the top of the screen.

3. At the bottom of the screen, tap the “Export” button.

4. Once you have pressed this button, you will receive a message that the export is in process.

5. When your data has been collected, you will receive an email with a download link.

Please note that depending on the amount of data you have, the export process could take several hours.

What does it mean to freeze my account?

Freezing your account will stop your subscription timer, but you will not have access to your data during this period. This is useful if you won’t be using monday.com for the next 14 to 90 days. Please note that freezing your account is not the same as deleting it. Freezing simply stops the subscription timer and is not a substitute for canceling your account.

I have a paid subscription but I want to delete my account. Will I receive a refund?

That depends on how long ago you paid for your subscription. If your paid subscription started less than 30 days ago, you are entitled to a prorated refund. There is no need to request a refund, it will be done automatically once you delete your account. You will see the refund on your credit card approximately 7-10 days later. For those whose paid account is more than 30 days old, monday.com will not offer a prorated refund. However, you will have access to your account until your billing cycle ends.

I have canceled my account. Will I still receive emails from monday.com?

Once you have canceled your account, you should no longer receive any emails. However, if for some reason one sneaks in and you receive spam emails, you can simply click the “unsubscribe” button at the bottom of the email.

I have other questions. How can I contact monday.com?

If you need further assistance canceling your account, you can contact monday.com directly by submitting a request. here.

Deleting a Monday account is very easy

Deleting your monday.com account on any device you use is quick and easy. Depending on how long you’ve had an account, you may even be entitled to a prorated refund. If you later decide to reopen an account, monday.com may even have retained your data.