If you are a Viber user, you may encounter issues where messages are not being sent. Maybe you are having internet connectivity issues or the app is corrupted for some reason. Whatever the case, don’t worry. There are solutions available to fix the problem.
This article will explain why Viber is not sending messages.
Error sending message
Not being able to send messages in any app is a major problem. With Viber you will know if your message has been sent or not, since it is recognized through different icons. The clock icon next to your message means it hasn’t been delivered yet. That will change to an arrow once it has been delivered.
If you see the clock item, you will need to take action to resolve the problem.
Check your internet connection
First of all, you should check your Internet connection. If it’s off or there’s a problem, you’ll need to reconnect and resolve the issue to send messages again. Here’s what you should do:
- Tap “Applications” and go to “Settings.”
- Tap the “Wi-Fi” setting.
- Tap “Wi-Fi” and then tap the connected Wi-Fi network. Depending on your device, you may need to select “data usage” first.
You can check the connection and signal strength there. If you don’t have a connection, turn on “mobile data”. If it is already on, turn it off and on again. Check the top right of your screen. It will show the data indicator (i.e. 2G, 3G, 4G) with a signal bar.
If the bar doesn’t appear, you don’t have Wi-Fi. You may be somewhere that needs coverage. Alternatively, an accidental disconnection may be to blame or data running out on your mobile device.
If the problem occurs in the future, you can always use tools like Speed Test to test the signal strength.
Check message size
The file may be too large if you try to send a message with an attachment. Maybe that’s why it’s not being sent or received. To confirm, send a quick text message with no attachments. If this is done, you will need to reduce the size of the file you are trying to send. This can be done through the popular WINRAR program. It should help reduce the file size. You can download it by visiting the link and clicking “download”. If you need help using it, you may want to look at this guide for assistance.
On Viber, file sizes cannot exceed 200 MB. Please note that files must be in certain formats. 3gp, m4v, mov or mp4 are accepted.
Check if you are blocked
The recipient may have blocked you. You won’t know if this is the case since Viber doesn’t send any notifications. You will only see if you have been blocked if your calls and messages do not arrive. Another sign is if you can’t see the recipient’s profile photo and status.
Contact them on another messaging platform and ask them if they accidentally blocked you from their friends list.
If this was an error, you can rectify it by following these steps:
- Open the Viber app.
- Click “More.”
- Go to settings.”
- Tap “Privacy.”
- Tap “Block List.”
- Find the name of the person you need to unlock and tap the “Unlock” button.
Restart your phone
If everything is connected and you still don’t receive messages, try restarting your phone. This can often help resolve in-app issues and error issues. Clears data from RAM and frees up resources used by apps and background processes.
Mobile users should restart their phones at least once a week, especially when there is a noticeable deterioration in their performance. Reboot by simply tapping and holding the power button. Depending on your device, press the power and volume button until you can reboot.
Reinstall Viber
Let’s say you’ve done everything and you’re still trying to send or receive messages but can’t do so. In that case, the app may have a corrupted file or setting that is preventing it from working properly. To fix this issue, you will need a fresh installation.
Before following the steps below, log in and enter your password. Make sure you have that information ready to avoid problems accessing your account. And do not worry. You won’t lose all your information if you delete the app. You will be able to access everything as you did before once you log in.
This is how to reinstall:
- Delete the app from your phone by tapping and holding the Viber icon.
- Then tap “App Info”.
- Tap “Uninstall.”
The next thing you will have to do is reinstall:
- Go to the Google Play store.
- Search for “Viber” and click download.
- Install the app again.
After installing the app again, you should be able to send and receive messages easily.
Contact Viber Support
If you have tried everything above and it still doesn’t work, you can always contact Viber support. Explain the situation and wait for a response.
How to solve the problem that Viber cannot send messages
There are many different reasons why Viber may not send your messages. It could be a problem with your Internet connection, the size of a file you’re trying to send, or perhaps your phone needs to restart. Whatever the reason, there is a way to solve each problem relatively quickly. That way you can reconnect with friends and family through text or messages.
