Messaging applications continue to present increasingly useful functions. First, online reactions and responses revolutionized our online communication. Then, Vanish Mode came into the picture and increased our privacy. But what about saved responses?
If you’ve come across the “press and hold to save this reply” tip in Messenger and are wondering what it means, here’s what you need to know about it.
Messenger Tap and hold to save this reply
So, you sent a message to a friend on Messenger and a little text message appeared underneath that said, “Long press to save this reply.” He tried to follow the instructions, but nothing seemed to happen.
You’re probably wondering if your message was saved somewhere mysterious. We’re sorry to disappoint you, but it’s highly unlikely. Messenger’s saving response feature is limited to business accounts. If you saw this pop-up message on your regular account, it is probably due to an error.
There’s not much you can do about bugs other than wait for the developers to fix them. Visit the Google Play Store or the App Store and check if your Messenger needs an update that can solve the problem.
What are saved responses in Messenger?
It’s a completely different story if you have a business page on Facebook. The saved responses feature was implemented to help business owners manage their customer service more efficiently.
If your business receives a lot of messages daily, tools like autoresponders are probably your best friends. However, for those who prefer a little more control over their messages, saved replies are the perfect middle ground between manual and automated.
Saved responses in Messenger allow you to have a variety of pre-designed messages ready so you don’t have to retype or copy your answers to common customer questions. Simply select the appropriate answer from the list and keep your customers satisfied.
How to use saved responses in Messenger
You can save replies you’ve already sent in Messenger using the tap-and-hold method as instructed by the app. However, you can also create and manage saved responses in a separate menu. Below we explain how to access your saved responses using your mobile.
- Go to your business page inbox in one of the following ways.
- Open any conversation.
- Tap the message bubble icon with the three dots next to the text bar.
- You will see your previously saved responses here. You can tap any of them to send it.
- To add a new saved response, open this panel and look for the “Create” button in the top right corner.
- Type your new answer and save your changes.
You can do the same using your PC by following the steps below.
- go to your Facebook and click “Pages” in the left sidebar.
- Select the page whose inbox you want to manage.
- Look for the “message” icon at the top right and open a conversation.
- Click the speech bubble icon with three dots at the bottom.
- Select a saved response to send in the window that appears.
Messenger tap and hold to save this answer: solved
If you have a Facebook business page, the saved responses feature can be really useful for providing quick responses to customers. However, regular users who receive the message “Long press to save this reply” will not be able to take advantage of this feature.