One of Snapchat’s many entertaining features includes “Snapstreak.” With Snapstreak, you commit to sending someone at least one photo or video within 24 hours a day. The goal is to achieve the highest streak score by maintaining daily trading.
Snapchat sends its users an alert when they are about to lose their streak (around 24 hours). But sometimes it is not possible to maintain the streak. If this has happened to you, read on to find out how to restore your streak.
In addition to getting your Snapstreak back, our FAQ covers more answers to your questions about Snapstreaks.
Things to know
Before going through the recovery process, let’s first make sure you have a valid claim.
Keeping a Snapstreak running requires two people working together every day to send Snaps. These are the things you need to do to keep a Snapstreak active:
- Send a Snap to your friend at least once in 24 hours – a Memories message, image, or video won’t count.
- Receive and open a snap from that same friend within that same 24-hour period.
- Send and receive Snaps from the same person: a group message won’t count.
Assuming you followed the rules and still lost your Snapstreak, you can recover it by following the steps above.
Note: If your Snapchat app was recently updated or you’ve noticed that Snaps aren’t showing as read (or some other issue), take screenshots and save them to your phone’s Gallery.
How to get a streak back on Snapchat
Sometimes the reason for a Snapstreak streak to end is beyond our control.
If you believe you have followed Snapstreak’s rules and your streak expired in error, do the following from your Snap account to start the recovery process:
- Open Snapchat and sign in to your account.
- Tap Settings.
- Down, go to the Supports section.
- Tap I need helpso Instant Streaks.
- From the What if my Snapstreak is missing? option, choose let us know.
- Select My Snapstreaks disappeared.
- Fill the form; Include as much information as possible.
- Hit Send to submit your form.
If the hourglass emoji appeared before your streak ended, Snapchat probably can’t help you. However, you can strengthen your case to recover in the What information should we know? section of the form.
Or from the Snapchat support page:
- Gonna Snapchat Support.
- Select Contact Us.
- Under Section How can we help?choose My Snapstreaks have disappeared.
- Complete the form, including as many details as possible.
- Tap Send deliver.
If you saw the hourglass emoji before your streak ended, Snapchat may not be able to help you. You can support your recovery case in the What information should we know? section of the form.
Frequent questions
If you’re new to Snapchat or want to learn more about Snapstreaks, read on.
How do streaks work?
A Snapstreak is formed when you and your friend exchange direct snaps (not chat) within 24 hours for more than three consecutive days. Once you surpass certain streak thresholds, you’ll receive these unique emojis:
The Fire Emoji: This sign will appear after the three-day mark to confirm that you’re on a Snapstreak streak.
The 100 emoji: This sign appears once you’ve been on a Snapstreak for 100 consecutive days.
The mountain emoji: There is a mystery to this award as Snapchat has not confirmed its threshold to receive it.
Snapchatters have claimed to have seen it at some point during an exceptionally long streak.
All emojis are displayed next to your Snapstreak partner’s name, with the total number of streak days. If you miss a day, it will be reset to zero.
You will continue to see different emojis throughout your Snapstreak. One to watch out for is the hourglass emoji, which indicates that your Snapstreak is about to expire. If you want to continue, send a snap to your friend or ask them to send you one.
What doesn’t count towards a Snapstreak?
The following five types of interactions will not count towards your Snapstreak:
– Chat: Text-based chat between you and your Snapstreak partner will not count towards your streak.
– Group chats: Snapchat will not include snaps set in a group chat on your Snapstreak. Snapshots must be submitted inpidually.
– Stories: Daily story recordings will not count towards your Snapstreak, even if your friend views the story.
– Spectacles: If you use Snapchat Spectacles to send content to your streak friend, it will not increase your Snapstreak streak.
– Memories: Sharing memories with your streak friend will not be considered a Snapstreak interaction.
To keep your Snapstreak working, keep things simple. Send photo or video content only to each other.
Is there a Snapchat support number I can call?
Unfortunately, Snapchat does not have a support phone number. For answers to questions and troubleshooting, you will need to contact them through their “Contact Us” Web page.
Will Snapchat Support help me get my Snapstreak back?
It all depends on the reason you lost your Snapstreak and whether your claim is justified or not. However, there are many users who recovered their Snapstreak by following the above steps. If you unfairly lost your Snapstreak, there is a good chance that the company will return your Snapstreak to you.
Should I tell Snapchat I saw the sand timer?
This is a common question, and from what we’ve seen, it’s best to be honest with the company when filling out the questionnaire. For example, if you see the hourglass icon but can’t reply with a Snap because you don’t have cell service or there’s an issue with the app, be sure to let Snapchat know.
Keep Your Fast Streaks
The Snapstreaking feature not only keeps you engaged on the platform but can also bring out your competitive side. The platform helps with a numbered streak display and reminders when a snap hasn’t been sent within 24 hours. If you’re wondering how you compare, see who currently holds the record for longest Snapchat streak.
Although you and your partner may be on your A-game, issues outside of your control can arise, such as connectivity issues, which can cause Snapchat to end your streak.
Fortunately, in a losing scenario, where neither party was at fault, you can ask Snapchat to reset your streak and pick up where you left off.
