How to Fix Airtags Missing in Find My

Airtags are useful tools that help you keep track of your belongings. To use them, they must be set up and visible in Apple’s Find My app. Unfortunately, some users have reported that they cannot find them in the feature after the latest iOS 15 update. A bug in iOS may be preventing Airtags from appearing. If your Airtags are missing from the app, read on. This article will discuss various methods that you can use to fix the problem.

What to do if Airtags are missing in Find My

As good as Airtags are, they’re of no use to you if Find My can’t locate them. Fortunately, there are some things you can do to solve this problem. Check out these Airtag troubleshooting tips.

Restart your device

Restart your Apple device and make sure you have the latest version of iOS. Many Airtag users reported that their tags reappeared in the Find My app after restarting their iPhones. If your Airtags are missing, this could solve the problem.

Update your device

If your Airtags aren’t showing up in your Find My app, you may need to update your phone or tablet. These steps will guide you through the process of checking for and installing new iOS updates.

1. Open “Settings” and go to “General.”
   
2. Click “Software Update” and check if an update is available.
   
3. Download and install the new version of iOS.

Your device is now updated and Airtags should be visible in the Find My app.

Check other devices

If you have other devices listed in your Find My app, you can check if they are still visible. Use a different Apple device to access the app and if our Airtags are still not listed, then the problem is with the tags. If your Airtags are now visible, the problem is with the device you previously used to locate your tags. You can readjust some settings to fix the problem in the latter scenario. Here’s how to do it.

1. Go to “Settings” and then “General” on your Apple device.
   
2. Select “Reset” and then tap “Reset Location & Privacy.”
   

You can also adjust your network settings to make sure the problem doesn’t lie there. The steps here will show you how to do it.

1. Open “Settings” and then go to “General.”
   
2. Navigate to “Reset” and tap “Reset Network Settings.”
   

Change the battery

One of the reasons why your Airtag is not showing up in the app may be because the battery needs to be replaced. First, you can check the battery status as described here.

1. Open Find My and click on the “Items” section.
   
2. Press the Airtag that needs to be checked.
3. See the battery icon displayed below the Airtag name in the app.
   
4. If the battery is low, there will be an alert that says “Battery low.”

If the problem is the Airtag battery, you can replace it using the following method.

1. Press and hold the Airtag battery cover and turn it counterclockwise.
   
2. Remove the cover and the battery underneath.
   
3. Replace it with a CR2032 lithium battery with the positive side facing up.
   
4. Once you hear the click indicating the battery has connected, put the cover back in place, making sure the three tabs on the cover line up with the slots on the Airtag.
   
5. Turn the cover clockwise until it snaps into place.
   

Reset your air tag

If your Airtag is not showing up in the Find My app, a manual reset could fix the problem. Here’s how to perform a reset.

1. Press and hold the Airtag battery cover and turn it counterclockwise.
   
2. Remove the battery and replace it, pressing it down until you hear a sound.
   
3. Repeat the process of removing and replacing the battery four more times.
4. Replace the cover, making sure the three tabs on the cover line up with those on the Airtag.
   
5. Turn the cover clockwise.
   

Your Airtag should now reset.

With the Airtag reset, you will now have to configure the device. These steps will show you how to do it.

1. Place your Airtag next to your iPhone so your phone recognizes it.
2. Press “Connect” and follow the instructions displayed.
   
3. Press “Finish” to complete the process.

Your Airtag has now been reset and should be visible in your Find My app.

Verify your iCloud account

Your Airtags may not appear in the Find My app because you’re looking for them in the wrong iCloud account. Double-check that you are on the account that is connected to the Airtags using the method below.

1. Open “Settings” and then click on your name to open the Apple ID and iCloud segment.
   
2. Check the email address in the iCloud account and confirm that the Airtags are connected to the correct account.

Check your location settings

Airtags may be missing from the Find My app because your iPhone or iPad’s location services are disabled. Here’s how to check your location settings.

1. Go to “Settings” on your Apple device and tap “Privacy.”
   
2. Select “Location Services” and click “Find My.”
   
3. Press the “While using the app” option.
   

Location services are now activated and your Airtags should be visible.

Enable two-factor authentication

Airtags require the two-factor authentication feature to be enabled in order to connect to your Apple device. The following steps will show you how to activate two-factor authentication.

1. Go to “Settings” and tap your name.
   
2. Press “Password & Security” and verify that two-factor authentication is enabled.
   
3. Enter your phone number and answer the security questions provided.
   

Once you complete the process, two-factor authentication will be enabled on your phone.

Make sure you are not using a Managed Apple ID

Apple policy states that Airtags cannot be set up on a Managed Apple ID. Schools and other institutions often use managed accounts to manage their community communications. If your Airtags are connected to a managed account, you’ll need to unlink them and set them up to an alternative Apple ID. Once this is done, you should be able to see them in Find My.

Downgrade from iOS 15 to iOS 14

Although this may be a somewhat drastic step, you can downgrade from iOS 15 to iOS 14. iOS 15 appears to have a bug that causes Airtags to disappear from the Find My app. Apple does not offer these downloads, but it does offer products like fix go can allow you to perform this task without losing your data. You will simply have to download the software on your device and follow the instructions provided.

Back to normal

Network-related issues are usually the root of Airtag problems, so resolving them should fix the problem. However, there could be other reasons why your Airtags are not showing up in the Find My app. This article explains the different scenarios that may be responsible for the failure and how to fix them. With a little help, your Airtags should work normally.

Have your Airtags disappeared from the Find My app? How did you make them visible again? Let us know in the comments below.