Prime Video not working: how to fix it

Like any streaming service, you may experience technical issues with Amazon Prime. These can range from visual issues, performance issues to the service not working at all.

Fortunately, there are numerous solutions you can try to resolve the problem. In this article, we will show you some tips and tricks to implement if Prime Video is not working.

Prime Video not working on a Firestick

If Prime Video stopped working through your Firestick, you can try restarting Firestick, updating the Prime Video app, or clearing Firestick cache. Follow these steps to do it:

Restart your Firestick

You can reset your Firestick in two ways:

1. On the Firestick remote, press and hold the “Select” and “Play/Pause” buttons together.
   
2. Alternatively, you can reboot through your home screen. Select “Settings,” “Device,” and then “Restart.”
   

Once the reset is complete, try opening the Prime Video app to see if the issue is resolved.

Update the Prime Video app

To update the application:

1. Locate the Prime Video app, then press the “Menu” button. The menu will appear in the lower right corner of your screen.
   
2. To go to the details page, choose “More information”.
   
3. There will be an “Update” button if an update is available.
   
4. Click on it to update to the latest version of Prime Video.
   

Clear Firestick Cache

To clear temporary app data and cache on your Firestick:

1. On your Firestick, navigate to “Settings.”
   
2. Choose “Applications.”
   
3. Through “Manage Installed Apps”, choose the Prime Video app.
   
4. Select “Clear Cache” and then “Clear Data.”
   

Prime Video not working on a Samsung TV

If you are having problems with Amazon Prime Video through your Samsung TV. Try restarting your TV, checking for software updates, or freeing up some bandwidth:

Restart your television

To restart your Samsung device:

1. Press and hold the power button for about five seconds on your remote until your TV restarts.
2. Launch the Prime Video app to see if this resolved the issue. Otherwise, try disconnecting the TV from the power source.
3. Press and release the power button on your TV.
4. After two minutes, plug the power cord back in.

Check for TV software updates

There could be a problem with Samsung’s software. The process for checking for updates may vary, but the general steps are as follows:

1. Go to “Settings” and then “Support.”
2. Choose “Software Update” and then “Update.”
3. Any new updates will be downloaded and installed on your TV. Leave your TV on while it takes a few minutes to complete the update.

Check for active VPNs or downloads

Prime Video requires a good internet connection to work well. If bandwidth-intensive activity occurs on your network while you are trying to use the application, this can cause performance issues. Make sure no one is downloading large files, playing games, or streaming. If you use a VPN, try disabling it as it can also cause problems.

Prime Video does not work on Apple TV

Your issues with Prime Video through your Apple TV could be because the app needs an update or some other issue with your Apple TV software. Try the following solutions to resolve the issue:

Update the Prime Video app

Running an outdated version of Prime Video can cause problems. To check for app updates, the steps may vary. However, in general, they are the following:

1. Navigate and open the App Store on your Apple TV.
2. Find the “Amazon Prime Video” app and select it.
3. Click the “Install” button and “Update” will appear if an update is available.
4. Click on it and wait for the update to complete.

Restart your Apple TV

Resetting your Apple TV to its original factory settings is a sure way to fix any software issues. Again, the steps may vary slightly, but here’s how to reset your Apple TV:

1. From the main menu, go to “Settings”.
   
2. Choose “System.”
   
3. Select the “Reset” option, then go to “Restore”.

Please wait while your Apple TV resets to factory settings.

Prime Video does not work on an Android TV

If the app is not working as expected through your Android TV, try checking your internet connection or checking for updates:

Make sure your network is operational

Your Internet connection must be at least:

• 900 Kbits/sec for standard definition (SD)
• Mbits/sec for high definition (HD) videos

Try placing your router closer to your TV if accessing over Wi-Fi. Follow these steps to verify your connection:

1. Unplug your router or modem and TV.
2. Wait about a minute.
3. Plug everything back in.

Now, reconnect to the internet and see if the issue with the Prime Video app has been resolved.

Check for a Prime Video app update

It may be that the Prime Video app has not been updated. You can set your TV to update all applications automatically. In the meantime, follow these steps to update the Prime Video app manually:

1. Launch the “App Store” on your TV.
   
2. Find the “Prime Video” app and open the “Details Page”.
   
3. If an update is available, the “Update” option will appear. Click on it and wait for the update to complete.
   

Check for TV software updates

Generally, to update the software on your Android TV the steps are as follows:

1. Navigate to “Settings” and then “All Settings/Support.”
2. Choose “Software Update.”
3. If available, select “Network.”
4. Select “Yes” or “OK” to install the “Update”.

Prime Video not working on PC

If you can’t access the Prime Video app through your computer, you can try disabling your VPN or any third-party apps or restarting your browser:

Disable VPN and third-party apps

Unfortunately, the Amazon Prime Video app doesn’t always work well with VPNs. If your VPN is connected, try disconnecting it and then restart the app.

If you are not using a VPN, disable third-party apps such as ad blocker and antivirus software. Apps like these can conflict with Prime Video and cause problems.

Restart your browser

First, make sure everything is fine with your Amazon Prime Video account:

1. Navigate to Amazon and log in to your account.
   
2. Go to your “Account” page to verify that your account is active.
   

Then try:

• Make sure you have the latest version of the browser installed.
• Restart your PC, then open a new browser to access Prime Video
• Or try accessing it using a different browser.

Get your Prime Video service back

The Amazon Prime Video app offers a relatively stable streaming service. However, viewers may experience problems when something is wrong with their settings. When these problems arise, there are several common solutions you can try. Things like making sure your network connection is stable and that the Prime Video app and TV software are up to date can often solve the problem. Also, without forgetting a good restart of the device or browser to eliminate any conflict.

Do you have a favorite Amazon Prime Video original show that you like to watch? If so, tell us in the comments section below.